Help Center

FAQ

Ordering From Us

How to order?

How can I get help with my order?

How can I track my order?

When will I receive my order confirmation or tracking email?

How to apply a discount code?

Can I change or cancel my order

Are there any exchanges rates?

How long does it take to receive my products?

Payment

What payment methods do you accept?

I don't have a PayPal account, can I pay with my credit card instead?

What is the currency of the store? Can i pay in another currency?

Shipping

How much do you charge for shipping?

I need fast / expedited shipping. Do you offer this service?

How long will it take until my order arrives?

How do I track my order

How long do I wait until my order is sent out?

Where are your items shipped from?

Can I change my shipping address?

My package is stuck in customs, what can I do?

I tracked down my order and the status says return to sender, what should I do?

The tracking site says delivered but I haven't received my order yet.

I order more than one item but have only received one of them. Why?

Returns

What if I receive a damage / faulty product?

What if I am unhappy about my order and want to return it for a refund?

How do I return my item if I am an international customer?

Can I exchange my order if I'am an international customer?