Help Center

1. Go to the item page of the product that you would like to order.

2. Select the quantity of items that you would like to order and click “Add to Cart”

3. Click "Check Out" in the pop up window.

4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"

5. Click "Continue to payment method" on the next screen

6. Then fill in your credit card information and click "complete order" to finish the transaction.

You can reach us by clicking the Contact Us button located at the bottom of this page, or by emailing us at info@liphilyadesign.com

An email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at info@liphilyadesign.com with your order number/ details, and we will double check your order and send you the tracking number

If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at info@liphilyadesign.com with your order number/ details and we will check for you.

When you use the discount code, you should enter your code in the discount code text box, which is located at the right side of the checkout page. 

If you are placing the order on your mobile phone, the discount box is in the order summary.

You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.